jllpub Casino – Privacy Policy

1. Introduction

jllpub Casino ("jllpub," "We," "Us," or "Our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear terms what personal data we collect about you, how and why we use it, with whom we share it, how long we retain it, and what rights you have in relation to your personal data.

This Privacy Policy is issued in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, its Implementing Rules and Regulations, and other applicable data protection and gaming regulatory requirements.

This Policy applies to all data collected through jllpub.vip, our mobile applications, and any other jllpub-branded digital services. If you do not agree with any part of this Policy, you should not register an account or use our platform.

2. Data We Collect

2.1 Information You Provide Directly

When you register and use your jllpub account, we collect the following personal data that you provide to us:

• Full legal name, as it appears on your government-issued Philippine ID;
• Date of birth (to verify you are at least 21 years of age);
• Philippine mobile number (used as your login identifier and for OTP delivery);
• Email address (if provided during registration or contact);
• Home address or city (for identity verification and regulatory reporting);
• Government-issued ID documents submitted for KYC (Know Your Customer) verification — such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys national ID;
• Payment method details, including GCash mobile number, Maya account, or bank account information (BPI, BDO, Metrobank) used for deposits and withdrawals.

2.2 Data Collected Automatically

When you access and use the jllpub platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location;
• Device type, operating system, browser type and version;
• Mobile network operator (Smart, Globe, DITO, etc.);
• Pages visited, games played, session duration, and in-game activity;
• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used;
• Login timestamps and device identifiers.

2.3 Data from Third Parties

jllpub may receive personal data about you from third-party sources in limited circumstances, including: payment processors (GCash, Maya) who confirm transaction status; identity verification service providers; and fraud detection partners who assist in maintaining platform security.

3. How We Use Your Data

jllpub processes your personal data for the following purposes:

• Account creation and management: To register and maintain your jllpub account, verify your identity, authenticate your login, and manage your account settings;
• Service delivery: To facilitate gameplay, process deposits and withdrawals, credit bonuses, and deliver the full range of jllpub's gaming services;
• KYC and age verification: To verify that you are at least 21 years old and eligible to use the jllpub platform in compliance with PAGCOR regulations;
• Payment processing: To process GCash, Maya, BPI, BDO, and other payment transactions associated with your jllpub account;
• Regulatory compliance: To comply with our obligations under applicable gaming regulations, anti-money laundering (AML) laws, and tax reporting requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account compromise, bonus abuse, and other prohibited conduct;
• Customer support: To respond to your inquiries, complaints, and requests submitted via live chat or email;
• Platform improvement: To analyse aggregate usage patterns and improve the functionality, performance, and user experience of the jllpub platform;
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to your registered mobile number or email address, where you have not opted out of such communications.

4. Legal Basis for Processing

jllpub processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contractual obligations to you under our Terms and Conditions — including account management, game provision, and payment processing;
• Legal obligation: Processing is required to comply with applicable laws and regulatory requirements, including KYC obligations, AML reporting, and gaming regulatory compliance;
• Legitimate interests: Processing is necessary for jllpub's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests do not override your privacy rights;
• Consent: For certain non-essential data processing activities — such as marketing communications — we rely on your consent, which you may withdraw at any time by contacting our support team or adjusting your account communication preferences.

5. Data Sharing and Disclosure

jllpub does not sell your personal data. We share your personal data only in the following limited circumstances:

5.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the jllpub platform. These include payment processors (GCash, Maya, BPI, BDO), game software providers (JILI, PG Soft, Pragmatic Play), identity verification services, customer support infrastructure providers, and cybersecurity firms. All service providers are contractually bound to process your data only as instructed by jllpub and to maintain appropriate data security standards.

5.2 Regulatory and Legal Authorities

jllpub may disclose personal data to regulatory authorities (including PAGCOR), law enforcement agencies, and courts where required to do so by applicable law, court order, or regulatory directive. We may also disclose data where we believe in good faith that such disclosure is necessary to prevent fraud, protect the rights of jllpub or other players, or respond to an emergency situation.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jllpub's business, personal data held by jllpub may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity's commitment to honour this Privacy Policy or provide equivalent privacy protections.

6. Cookies and Tracking Technologies

The jllpub platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The types of cookies used by jllpub include:

• Essential cookies: Required for the basic operation of the Platform, including session management and login authentication. These cannot be disabled without impairing Platform functionality;
• Security cookies: Used to detect and prevent fraudulent activity, including CSRF protection tokens and device fingerprinting data;
• Performance cookies: Used to collect anonymised data about how players use the Platform, such as which pages are visited most frequently and where errors occur, to improve Platform performance;
• Preference cookies: Used to remember your settings and preferences, such as language selection and display options.

You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing certain features of the jllpub platform.

7. Data Retention

jllpub retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• KYC documents are retained for the period required by applicable gaming regulations following account closure;
• Communication and support records are retained for three (3) years from the date of the relevant interaction;
• Technical logs and security data are retained for twelve (12) months from collection.

When your personal data is no longer required, jllpub will securely delete or anonymise it in accordance with our data destruction procedures.

8. Data Security

jllpub implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest on jllpub servers;
• Multi-factor authentication requirements for privileged system access;
• Regular security audits and penetration testing conducted by independent cybersecurity firms;
• Access controls limiting personal data access to jllpub personnel who have a legitimate need to process that data in the course of their duties;
• Intrusion detection systems and continuous monitoring for suspicious activity.

While jllpub takes all reasonable precautions, no method of data transmission over the internet is 100% secure. You should also take steps to protect your own account by using a strong, unique password and enabling two-factor authentication on your jllpub account.

9. Your Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jllpub:

• Right to be informed: The right to be notified of how jllpub collects and processes your personal data — fulfilled by this Privacy Policy;
• Right to access: The right to request a copy of the personal data jllpub holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to applicable legal and regulatory retention obligations;
• Right to object: The right to object to processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

10. Children's Privacy

If you believe that jllpub has inadvertently collected personal data from an underage individual, please contact us immediately at [email protected] so that we can take prompt corrective action.

11. Third-Party Services and Links

The jllpub platform integrates third-party services to deliver its full range of features — including game providers (JILI, PG Soft, Pragmatic Play), payment processors (GCash, Maya, BPI, BDO), and customer support tools. When you interact with these third-party services through jllpub, those providers' own privacy policies may also apply to the data they collect.

jllpub is not responsible for the privacy practices or content of third-party platforms or services. We encourage you to review the privacy policies of any third-party services you use in connection with your jllpub account.

12. Changes to This Privacy Policy

jllpub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes to this Policy will be communicated to registered players via SMS or account notification at least seven (7) days before taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the jllpub platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jllpub's data processing practices, please contact our Privacy and Data Protection team: